Useful

In order to keep your account active and to avoid possible login problems, it is recommended that you log in at least once every 90 (ninety) days.

Your transport application has been forwarded for further coordination and the application information has not yet been captured in all systems. The status changes within about 2 hours of receiving the notification e-mail about the approved application. If the status of your application has not changed after 2 hours, please contact us at pagalba@ltgcargo.lt or by phone +370 5 202 1515.

SMGS and KR-99 consignment notes are confirmed in e.Krovinys within 2 hours. If the status of the consignment note has not changed after 2 hours, please contact us at pagalba@ltgcargo.lt or by phone +370 5 202 1515. You can view the changed status of a document in your e.Krovinys self-service.

• If the consignment note is not yet approved, we can return the consignment note for correction free of charge.
• If the wagons have not yet departed, but the consignment is already approved, we can cancel the consignment note free of charge.
• If you do not have the possibility to correct the consignment note or if the wagons have already departed, we can correct the consignment note for an additional fee of EUR 38.50.

If you are involved in the transport as a consignor, consignee or freight forwarder, you can view the deployment of wagons in Lithuania by logging in to the information system e.Krovinys under "Reports", "View deployment of private and participating wagons". If you do not see the location of your wagon in the self-service, the wagon may not have moved from the original station yet or is abroad.