News

Vita Remezaitė-Mateikienė, a professional in her field, has joined the management team of LTG Cargo, the leading freight transportation company of the Lithuanian Railways Group as Head the Customer Service. The company aims to strengthen and improve the customer experience, and the new Head of Customer Experience Aušra Ambrazevičiūtė will be responsible for improving this area. 

"As we continue our transformation and diversification towards the West, we understand the importance of the customer, who chooses with whom to cooperate in the development of their logistics chain. We want to fully respond to the ever-changing needs of our customers. Together with our new Customer Service Manager, we will strengthen long-term partnerships, learn to respond even more quickly and flexibly to our customers' needs, and continue our service quality improvement projects. This is essential to attract new customers both in Lithuania and in the development of intermodal services to other European countries. 

I believe that V. Remezaitė-Mateikienė's exceptional experience in business consulting, implementation of service models and strategic approach to customer management will help LTG Cargo to achieve its goals", – says the company's CEO Eglė Šimė.

V. Remezaitė-Mateikienė is an expert in customer experience and process management, having worked for the last two years as a business consultant at TMD partners, a leading consulting and training company. Prior to that, she spent five years as Head of Customer Service at LTG Cargo, five years as Head of Customer Service Management at “Ignitis Lietuva”, and five years as Head of Customer Retention at “BITĖ Lietuva”.

"One of our main goals is to review the customer experience, to increase the quality of service and customer satisfaction. We aim to automate and robotize routine functions and focus the team's competences on proactive attention to customers and their needs. I believe that my experience will complement the company's new approach to customer service and will contribute to strengthening the company's competitiveness", – says V. Remezaitė-Mateikienė, Head of Customer Service at LTG Cargo. 

At the same time, A. Ambrazevičiūtė, who has become the new Head od Customer Experience, has more than 15 years of experience in managing customer service departments. In recent years, she has been the head of the customer service function at Nordic Metrology Science. Previously, A. Ambrazevičiūtė held the position of Customer Service Manager at Lithuanian Children and Youth Centre and “Citadele Bank”. A. Ambrezevičiūtė is expected to focus on the development of tailor-made solutions and measurements that improve customer experience.