Payments for services provided by LTG Cargo can be made to one of the following LTG Cargo current bank accounts:  

• Swedbank: LT457300010158354074, payee AB LTG Cargo;  

• SEB bankas: LT337044060008281655, payee AB LTG Cargo.  

A more detailed list of contacts is available here.   

If a signed service contract provides for prepayment, the amount payable must be calculated independently according to the contractual payment terms, the quantity of services to be provided and the rates.  

• For prepayment of services where the invoice(s) has not been issued yet, the contract number must be indicated in the payment purpose.  

• When making a payment based on an issued VAT invoice(s) or advance invoice(s), the VAT invoice number or advance invoice number must be indicated in the payment purpose.

You can check the cash balance in your LTG Cargo account in the self-service system e.Krovinys, under "Statements/Operating Balance".  

e.Krovinys shows the actual cash balance – this should be noted if the services are provided under a pre-paid contract. If the balance is insufficient for future transport, we will inform you of this by email.

If you wish to change your payment terms, please email pagalba@ltgcargo.lt or call +37052021515, specifying your contract number, preferred payment method and any additional information that would help us better understand your needs.  

Invoices are usually sent once a month, during the first 4 working days of the current month. For atypical contracts, the payment terms can be found in the signed contract.   

If the delivery of a service extends over more than one month, or if the calendar month changes during the delivery of the service, the VAT invoice will be issued and sent only after the service has been delivered.

If you do not receive an invoice within the first 4 working days of the current month, you need to:

• check your spam folder;  

• email pagalba@ltgcargo.lt to check that your company's email address is correct;  

• contact pagalba@ltgcargo.lt to have the VAT invoice re-sent.  

To get an invoice in advance, please email pagalba@ltgcargo.lt or call +37052021515, specifying your company name and code, contract number and amount. A pre-invoice will be sent by email within 1 working day

If the invoice shows an incorrect amount, please contact pagalba@ltgcargo.lt or +37052021515 for a revision and/or recalculation.  

To pay for services from the company manager's personal account, you must email pagalba@ltgcargo.lt, specifying: 

• the name of the company; 

• the company code; 
• a power of attorney certifying that the person is the manager of the company or is authorised to act as manager on a temporary basis.  

The company name and company code must be indicated in the payment purpose.

Credit invoices are any invoices that amend previous VAT invoices. A VAT credit invoice can have either a plus or a minus sign.   

Read more here.

If LTG Cargo has overpaid money after providing services, the overpayment can be used or recovered.   

• If you have another valid contract(s) with LTG Cargo, the overpayment can be used for future payments by submitting a free-form request to transfer the amount of the overpayment to another valid contract.   

If you have no other contracts in force, you can recover your overpayment by submitting an overpayment request to pagalba@ltgcargo.lt or by calling +37052021515. You must provide the company name and code, the contract number and the bank account number to which you want to receive the overpayment. The overpayment will be refunded within 5 working days of your request. If the bank account to which the refund is requested is not the same as the bank account specified in the contract, the request must be signed by the company's manager.

If the money has been withheld by the bank from which the transfer was made, it is important that you send us a copy of the transfer to  pagalba@ltgcargo.lt and inform us immediately by phone +37052021515, as non-payment of the service may result in suspension of the service.  

To avoid such situations in the future, you can regularly check your cash balance in the self-service system e.Krovinys (see Question 3) and ensure that it contains sufficient funds.

If there are significant delays in payment for services, please notify us by email at  pagalba@ltgcargo.lt or by phone +37052021515.   

We will consider your situation and offer you the best solution for debt relief.  

A Reconciliation Statement is a reconciliation of debit and credit debts between the parties to a contract. 

To obtain this statement, you need to email pagalba@ltgcargo.lt or call +37052021515, specifying the name and code of the company, and the date for which the Reconciliation Statement is to be issued. The statement is sent within 5 working days. 

If a company is being or will be reorganised, the following must be submitted to info@ltgcargo.lt:  

• information that the reorganisation has taken place or will take place (letters, resolutions, etc.);  

• the date on which the reorganisation took place or will take place;  

documents from the parties involved in the reorganisation.