FAQ

Self-service system e. Krovinys

1. How to avoid the blocking of e. Krovinys account?

2. How long does it take for a carriage request to be approved in e. Krovinys?

3. Why the request status in e. Krovinys does not change when I receive a notification that the carriage request has been approved?

4. Why is there no transport application status in e.Krovinys?

5. How long does it take to confirm a consignment note in e.Krovinys?

6. What to do if a consignment note field is filled in incorrectly in e.Krovinys?

If the consignment note is not yet approved, we can return the consignment note for correction free of charge.
If the wagons have not yet departed, but the consignment is already approved, we can cancel the consignment note free of charge.
If you do not have the possibility to correct the consignment note or if the wagons have already departed, we can correct the consignment note for an additional fee of EUR 38.50.

7. What if the wagons have already left but the consignee or terminal station changes?

8. How can I view the location of the wagon?

Contracts

1. What are the contracts for service offered by LTG Cargo?

2. What is a Service Contract (PTS)?

A Service Contract (PTS) includes:

organisation of transports within the territory of the Republic of Lithuania (freight forwarders);
customs brokerage services;
organisation of transport and receipt and transfer of wagons;
maintenance of rolling stock during transport;
driving of wagons onto sidings;
driving of wagons onto station tracks; · use of self-service system e.Krovinys;
transport services;
additional services.

3. How long is a signed Service Contract (PTS) valid for?

4. Where can I verify the validity of existing contracts with LTG Cargo?

5. What does LTG Cargo contracts consist of?

6. Where can I find the general terms and conditions of LTG Cargo contracts?

7. How are contracts signed?

8. Where can I find prices for LTG Cargo services?

9. What are the possible payment terms for the services provided?

Contracts provide for advance payments, but other payment methods are also available, subject to individual agreement, such as:

payment after services have been provided; 
possibility of an additional cash deposit.

The methods and terms of payment are specified in the special terms and conditions of a contract. In the case of contracts for the provision of freight forwarding services with service providers, or for the rent of locomotives or locotractors, the methods and terms of payment are defined in the contracts.

10. What if the details specified in a contract change?

Sanctions

1. Regulations on sanctions of which countries and authorities does LTG Cargo comply with?

LTG Cargo operates in accordance with the regulations of the following countries and authorities:

The United Nations Security Council, the European Union or its institutions:

Council Regulation (EC) No 765/2006 of 18 May 2006 concerning restrictive measures against President Lukashenko and certain officials of Belarus (as amended and supplemented from time to time);

Council Regulation (EU) No 269/2014 of 17 March 2014 concerning restrictive measures in respect of actions undermining or threatening the territorial integrity, sovereignty and independence of Ukraine (as amended and supplemented from time to time);

Council Regulation (EU) No 833/2014 of 31 July 2014 concerning restrictive measures in view of Russia's actions destabilising the situation in Ukraine (as amended and supplemented from time to time);

The Government of the United States of America, including the US Treasury Department's Office of Foreign Assets Control (OFAC);

HM Treasury and/or the authorities of these entities;

Legislation, international treaties and agreements of the Republic of Lithuania:

Resolution No 512 of the Government of the Republic of Lithuania of 28 June 2023 on the application of national control measures pursuant to Article 9 of Regulation (EU) 2021/821 (as amended and supplemented from time to time).

Link: 512 Dėl Nacionalinių kontrolės priemonių taikymo pagal reglamento (ES) 2021/821 9 straipsnį (e-tar.lt)

2. Who is the unacceptable risk subject?

The unacceptable risk subject is:

a company or person who cannot participate in the supply chain. The unacceptable risk subject has more than 50% of an ownership interest or shareholding. The directly sanctioned subjects are included and listed in the regulations that guide LTG Cargo in its operations (see Question 1).

a company or person that is owned or otherwise controlled by another person, for example, through the appointment of directors, access to assets, etc. Such persons are implicitly sanctioned and cannot participate in the supply chain.

3. What is a sanctioned goods item? 

4. Where can I check whether a product is sanctioned?

It is possible to check whether a product is sanctioned:

in the Integrated Tariff of the Republic of Lithuania (LITAR) database, by commodity code, allowing you to identify prohibited goods, find descriptions of restrictions on the movement of goods, and access links to the numbers and articles of the regulations;

in the National List of Controlled Goods, as described in Resolution No 512 the Government of the Republic of Lithuania and any amendments thereto. Link: 396 On the Importation into the Republic of Lithuania of Prohibited Products of the Russian Federation or the Republic of Belarus... (lrs.lt).

5. What is a Legal Entity Questionnaire (LEQ)?

The Legal Entity Quesionnaire is an integral part of any contract with LTG Cargo. Due to the sanctions enforcement and control policy, LTG Cargo is obliged to collect information about the customer, the customer's activities and the partners involved in the activity, in order to carry out sanctions controls before starting cooperation and regularly update it and in order to support its client. The information provided by the customer is treated as confidential and protected under EU law for 2 years. The client must fill in the Legal Entity Questionnaire within two months from the date of receipt of our request to fill in the questionnaire.

6. Where can I fill out the Legal Entity Questionnaire (LEQ)?

7. Why do I need to fill in the legal entity questionnaire periodically?

8. In which cases will the transport of cargo and/or empty rolling stock of a company registered in Belarus be refused?

Customs Brokerage

1. What if the wagons are detained at the border?

2. Why does a wagon stopped for customs check stay at the station for a long time without leaving?

Payments

1. How do I make a payment for services?

Payments for services provided by LTG Cargo can be made to one of the following LTG Cargo current bank accounts: 

Swedbank: LT457300010158354074, payee AB LTG Cargo;

SEB bankas: LT337044060008281655, payee AB LTG Cargo.

A more detailed list of contacts is available here.  

If a signed service contract provides for prepayment, the amount payable must be calculated independently according to the contractual payment terms, the quantity of services to be provided and the rates. 

2. What information should be includes in the purpose of payment?

3. Why has the operational balance not changed after the transfer?

4. How do I know the cash balance in my LTG Cargo account? 

5. How do I change the terms of payment for services?

6. When is the invoice(s) sent?

7. What should I do if I do not receive an invoice? 

8. Where do I go to get an invoice in advance? 

9. What should I do if I receive an invoice but do not receive the details (and vice versa)?

10. What if the invoice shows the wrong amount?

11. What should I do if I have a pre-paid contract and I receive a notification that I have insufficient funds to pay for services?

12. Can services be paid for from the personal account of the company manager? 

13. What is a credit invoice and why is it shown with a plus sign?

14. How can I recover an overpayment?

If LTG Cargo has overpaid money after providing services, the overpayment can be used or recovered.  

If you have another valid contract(s) with LTG Cargo, the overpayment can be used for future payments by submitting a free-form request to transfer the amount of the overpayment to another valid contract.

If you have no other contracts in force, you can recover your overpayment by submitting an overpayment request to pagalba@ltgcargo.lt or by calling +37052021515. You must provide the company name and code, the contract number and the bank account number to which you want to receive the overpayment. The overpayment will be refunded within 5 working days of your request. If the bank account to which the refund is requested is not the same as the bank account specified in the contract, the request must be signed by the company's manager.

15. What if the bank has withheld payment? 

If the money has been withheld by the bank from which the transfer was made, it is important that you send us a copy of the transfer to pagalba@ltgcargo.lt and inform us immediately by phone +37052021515, as non-payment of the service may result in suspension of the service. 

To avoid such situations in the future, you can regularly check your cash balance in the self-service system e.Krovinys (see Question 3) and ensure that it contains sufficient funds.

16. Where to report late payment for services and how to postpone debt?

17. What is a Reconciliation Statement and how do I get one?

18. What documents are required for a reorganisation of a company when another company takes over the liabilities?

Freight Transport

1. What are the minimum and maximum load quantities?

2. What is the maximum load per wagon?

3. What if there is a change in the quantity or timetable?

4. How are inaccuracies in the weight of freight handled when the actual weight of the freight differs from the estimated weight?

5. Do goods need special preparation before being transported by rail?

6. Where can I find information about the dangerous goods that may be transported?

7. Can moisture-sensitive loads be transported?

8. Can different types of freight be transported at the same time?

9. Is freight insurance required?

10. Do you provide loading and unloading services?

11. How are goods loaded onto wagons?

12. What if the freight does not meet the quality parameters at the time of loading?

13. What does the duration of the carriage depend on?

14. How does LTG Cargo ensure the safety and quality of the freight during the carriage?

15. Do you provide advice on logistics planning?

16. Do you provide international freight transportation services?

17. Can I get transport reports and statistics?

18. Can I track freight movements in Lithuania?

19. How are force majeure cases handled?

20. Do you provide “Door-to-door” services?

21. Do you provide additional services?

22. Are there any differences in cargo dimensions between broad gauge (1,520 mm) and European gauge (1,435 mm) railways?

Wagon Lease

1. What information and when do I need to provide to use the service if I have a wagon lease contract?

If you have a valid wagon lease contract and wish to use the service, please provide the following information to uzsakymai@ltgcargo.lt at least 5 working days before the preferred wagon acceptance date:

type of wagon;
number of wagons;
the station where you want to accept the wagons;
the date you would like to accept the wagons for lease;
the contact details of the responsible person who will sign the wagon handover and acceptance certificate.

2. How do I know when my LTG Cargo leased wagons will arrive at the terminal station?

3. At which station can I accept and return wagons?

4. Why can the dates of wagon return and acceptance differ?

Intermodal transport

1. What is intermodal transport?

2. Why choose intermodal transport services?

3. What goods can be transported intermodally?

4. What is the minimum number of containers/semi-trailers that can be transported?

5. What is the difference between an intermodal and a non-intermodal semi-trailer?

6. What is the maximum permissible weight of a semi-trailer with load?

7. Which routes are used for intermodal services?

8. What is the timetable for the train Kaunas-Duisburg-Kaunas?

9. What is the transit time for goods on the Kaunas-Duisburg and Duisburg-Kaunas trains?

10. How can I reserve a place for cargo on the Kaunas-Duisburg-Kaunas train?

11. What time do I need to have my container or semi-trailer delivered for same-day departures on the Kaunas-Duisburg and Duisburg-Kaunas routes?

12. When can I pick up a semi-trailer or container arriving on the Kaunas-Duisburg-Kaunas route?

13. What is the timetable for trains Klaipėda (Draugystė)-Kaunas (KIT) and/or Vilnius (VIT)-Klaipėda (Draugystė)?

Klaipėda (Draugystė)-Vilnius (VIT) runs on Mondays and Thursdays, departure 22:00, arrival 10:00.
Klaipėda (Draugystė)-Kaunas (KIT) takes place on Tuesdays and Fridays, departure 22:00, arrival 15:00.
Vilnius (VIT)-Klaipėda (Draugystė) takes place on Tuesdays and Thursdays, departure 23:29, arrival 8:35.
Kaunas (KIT)-Klaipėda (Draugystė) takes place on Tuesdays and Thursdays, departure 23:00, arrival 8:35.

14. What time must the cargo be delivered to Kaunas or Vilnius intermodal terminals and Klaipėda (Draugystė) station for same-day departure on the Klaipėda (Draugystė)-Kaunas and/or Vilnius-Klaipėda (Draugystė) routes?

15. Where can a switch be made from European (normal) gauge (1435 mm) to wide gauge (1520 mm)?

16. When and how should I book time for transhipment work at Kaunas Intermodal Terminal or Šeštokai Intermodal Terminal?

It is advisable to book as far in advance as possible - at least two weeks - for transhipment work at Kaunas Intermodal Terminal or Šeštokai Intermodal Terminal. When planning a train's arrival, you need to email intermodal@ltgcargo.lt with the formation and/or load information and the planned arrival date. We will assess the time and availability of the work required and either confirm the requested date or offer you the closest date convenient to you.

17. What are the opening hours of Kaunas Intermodal Terminal and Vilnius Intermodal Terminal?

18. How long can a trailer and/or container be stored free of charge at Kaunas Intermodal Terminal and Vilnius Intermodal Terminal?

19. Is there a bonded warehouse at the Kaunas and Vilnius intermodal terminals?

20. How many and what kind of containers can be stored in the customs area of Kaunas and Vilnius intermodal terminals?

21. What cargo can be stored at Kaunas and Vilnius intermodal terminals?

22. For what reason can a wagon be unhitched?

Repair of freight wagons

1. What are depot and overhaul repairs of wagons?

2. How long does it take to carry out depot and overhaul repairs of wagons?

3. Where scheduled (depot and overhaul) repair services are provided?

4. What are running repairs of wagons?

5. When are running repairs of wagons carried out?

6. What should I do if I receive a notification that a loaded wagon has been detached for running repairs before reaching the final destination?

7. How long does it take to carry out running repairs of wagons?

8. Where are running repairs carried out?

9. How to prepare an empty wagon before sending it for repairs

Before sending a wagon for repairs it is normally necessary to:

clean and wash the external and internal surfaces of the wagon body and the external surfaces of wagon equipment;
for tank wagons, thoroughly clean the external surfaces of the tank and frame to remove any cargo residues, wash the external surfaces, wash out, evaporate, degas, and clean the tanks;
for tank wagons intended for transporting acids, perform neutralization;
beore repairing a tank wagon, a document must be submitted by email to: vagonai@ltgcargo.lt proving that the tank has been degassed, is safe from explosion hazards, and can be worked on using open flame.

10. What is the cost of repairs?

The repair price includes the base repair cost and, where applicable, the cost of additional work and/or replaced spare parts. For the wagon repair services provided and other services related to wagon repair, for replaced spare parts, and for the space provided for spare parts storage, the Customer pays according to the Contractor’s Repair Service Price List and the rates established in the PP-LTG Cargo Price List (available here).

11. How and when to collect the wagon?

12. What additional services can I order?

Repair and modernisation of locomotives

1. In which cities are locomotive repairs carried out?

2. What are the advantages of modernising a locomotive?

3. Which locomotive models are you modernising?

4. Do you move locomotives to and from European (1,450 mm) gauge?

Yes, in Šeštokai, LTG Cargo provides a unique service allowing fast locomotive gauge conversion from 1,520 mm to 1,435 mm (and vice versa) through re-pressing of the wheel centres. We also carry out bogie upgrades and narrow gauge conversions to fit rolling stock to the 1,435 mm gauge. This allows the equipment to operate efficiently on different rail systems and ensures smooth movement of equipment between the Eastern and Western European rail networks.

5. Are you certified to carry out repairs?

6. How long does it take to repair a locomotive?

7. How long does it take to modernise a locomotive?

8. How to prepare a locomotive before it is handed over for repair or modernisation?

9. What is the cost of repairing or upgrading a locomotive?

The price is calculated on an individual basis, taking into account the following components:

Spare parts and materials: this accounts for most of the cost (motors, generators, electronics).
Labour costs: hours of specialist labour based on the complexity of the procedures.
Technological processes: diagnostics, laboratory tests, painting.
Logistics: in case to transport specific assemblies need to be transported to subcontractors or manufacturers.

10. How and when to reclaim the locomotive?

An LTG Cargo representative will contact you a few days before the locomotive works are finished.

Handover: test runs are carried out and the acceptance certificate is signed.
Receipt of documents: the updated technical documentation is handed over to the client and a guarantee is given for the work carried out under the terms of the contract.
Handovers are made on weekdays, subject to prior agreement with the depot administration.